Online Policies
Low Prices, Guarantee
Privacy
Exchanges
Secure Shopping Guarantee
No Tax
Low Prices, Guarantee
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At PhotoAlley.com, our low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match. You may be eligible for a price-match refund if your request meets the following conditions:
When requesting a price match, please be aware that prices will be compared on the following criteria:
Apply for a Price Match
In most cases we can match the pricing submitted by a customer due to large
buying power and inventory volume. However, when the price request goes below
our cost we will not honor the lower pricing because it is usually the result
of unethical selling practices such as:
PhotoAlley.com wants you to be a 100% satisfied customer. We offer the largest online inventory, competitive pricing and added value on most of purchases. We offer Free Shipping on most orders over $100.00, you pay No Sales Tax and we offer a liberal return policy and exchange privileges. (Please see our Return/Exchange Policy) Shop with confidence at PhotoAlley.com! Of course, if you receive a great price on an item from another online retailer and are confident that you will receive what you are ordering, then we encourage you to purchase the item from that retailer. |
Privacy
We realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.
When placing an order, we ask you to provide information on-line including your name, mailing address, e-mail address and credit card information. All information is stored on a highly secured server that is not accessible through the internet.
To continuously assess the value of our on-line shopping experience, we may track the way customers use our site; however, this information is analyzed only in the aggregate and not at the individual level. To this end, the information you provide us will help us tailor our communications and product offerings so that you receive more of what you want and less of what you don't want when shopping with us. We do not sell or rent our list of customers to anyone, without their permission.
You acknowledge and agree that we may sell your information to any successor company acquiring all or substantially all of our assets.
With your permission, we may notify you from time to time of special offers and/or send you on-line information that may be of interest to you.
You may elect not to receive promotional offers from us at any time by clicking here. Any transactional e-mail correspondence received from a Ritz Interactive, Inc. site will also include information on how to prevent receiving such mail. If you prefer, you may write to us at:
Ritz Interactive, Inc.
Attn: Customer Operations
PO Box 19705
Irvine, CA 92623-9705.
Exchanges
Exchanging Online Purchases.
To exchange an item through PhotoAlley.com please follow the instructions on your packing
slip.
EXCHANGE REQUIREMENTS:
- Exchanged products must be in brand new, mint condition.
- Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
- Software must be unopened and in the original sealed packaging.
- Any Blister packed items or products that come in hard plastic wrap can only be exchanged if unopened and in original condition.
- All Digital Equipment, Video Equipment and Wireless Telephone products must be exchanged within 10-days of receipt of purchase.
- Please note that the warranty card must not be filled out.
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
- Exchanges must be received by PhotoAlley.com within 14 calendar days after notifying PhotoAlley.com of intent to exchange. After the exchange period has expired, please contact the manufacturer to resolve any problems with your equipment.
Secure Shopping Guarantee
The Secure Shopping Guarantee protects you while you shop at PhotoAlley.com, so that you never have to worry about credit card safety. When shopping at PhotoAlley.com online, you can shop with confidence.
When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than PhotoAlley.com. This makes online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at PhotoAlley.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at PhotoAlley.com.
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, PhotoAlley.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from PhotoAlley.com while using our secure server.
No Tax
You never pay sales tax! We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations and in those states we pay ALL sales taxes (California, Kansas and Maryland). For customers in these states, our price includes all applicable taxes. To satisfy Maryland consumer reporting rules, we will show sales tax and an amount equal to the sales tax will be discounted from our regular low price. The order total will be the same as our regular low prices without tax.
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