Online Policies


Low Prices, Guarantee
Privacy
Exchanges
Secure Shopping Guarantee
No Tax

Low Prices, Guarantee

At PhotoAlley.com, our low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match.

You may be eligible for a price-match refund if your request meets the following conditions:

  • Our Low Price Guarantee is valid only for qualified Internet retailers. Qualified internet retailers must be listed on the manufacturer's website.
  • The Internet retailer must have the identical product in-stock and the product is priced accurately.
  • If PhotoAlley.com is offering any special give aways or customized outfits (case, strap, quartz date features, free paper, etc.), we cannot consider that an equal item.
  • Price match requests must be submitted within three (3) days from the date of purchase at PhotoAlley.com.
  • Our Low Price Guarantee is valid for only one price match per order and is limited to up to three (3) of the same product, shipped to the same address.
  • We only price match USA retailers and websites.
  • Our Low Price Guarantee is limited to a maximum of $100.00 per price match request.

When requesting a price match, please be aware that prices will be compared on the following criteria:

  • Prices are compared by item and include the product price, applicable taxes, plus shipping & handling charges when calculating the competitor's total price.
  • Our Low Price Guarantee does not apply when you use coupons, promotional offers, or product-bundle pricing on the order.
  • Our Low Price Guarantee does not apply to non-USA Warranted products or gray market items on our site. 'Gray' products are purchased overseas by some retailers for unauthorized and unsupported resale in the United States.
  • Our Low Price Guarantee excludes closeout specials, auction items, clearance items, refurbished or used products, special orders, special 'club member' pricing, products subject to a no return policy and incorrect pricing that is the result of a typographical error or omission.
  • Our Low Price Guarantee does not apply in our Cellular Phone or Clearance sections.
  • Our Low Price Guarantee does not apply to products that have not been released/shipped by the manufacturer, newly released products, or products in a backorder status or on restrained supply from the manufacturer.
  • We are sorry, we are unable to match prices for orders shipping to Canada or Internationally.
  • The Low Price Guarantee is subject to change at any time.

    In determining a price match, PhotoAlley.com will apply the fair-market price for bundled / kit items offered at no charge with purchase.

Apply for a Price Match

  • To apply for a price match, simply send a copy of your PhotoAlley.com sales receipt or invoice as proof of purchase, the competitor's printed and dated Internet ad with price circled and url address and company phone number (so we can validate the price and the product is in stock. Send to:
    PhotoAlley.com PO Box 19705 Irvine, CA 92623-9705

In most cases we can match the pricing submitted by a customer due to large buying power and inventory volume. However, when the price request goes below our cost we will not honor the lower pricing because it is usually the result of unethical selling practices such as:

  • Retailers selling gray market items, which are items that have been manufactured for overseas distribution. These items can be purchased at lower prices but they do not carry the USA manufacturer warranty, instruction manuals are in a foreign language and the camera may not have the same features.
  • Retailers that offer considerably lower prices online but charge exorbitant shipping, handling and insurance charges.
  • Retailers that employ bait and switch tactics. These unethical retailers show considerably lower prices online and then contact you by telephone and try to force you to buy additional overpriced accessory kits and warranties, or tell you the item is out of stock or discontinued and try to sell you a different product entirely.
  • Retailers that specialize in the sale of discontinued or refurbished products or products that have been purchased in distressed condition and represent those products as new.
  • Retailers that are not Manufacturer Authorized Online Resellers, which can result in the product not being under warranty and thus being sold at lower prices.

    Qualified Internet Retailers

    • Amazon.com
    • BestBuy.com
    • Bluelight.com
    • CompUSA.com
    • Dell.com
    • MyCamera.com
    • Officedepot.com
    • Officemax.com
    • Outpost.com
    • Staples
    • Target.com
    • WalMart.com

    The competitor's pricing must be their advertised price. Price 'quotes' will not be accepted.

PhotoAlley.com wants you to be a 100% satisfied customer. We offer the largest online inventory, competitive pricing and added value on most of purchases. We offer Free Shipping on most orders over $100.00, you pay No Sales Tax and we offer a liberal return policy and exchange privileges. (Please see our Return/Exchange Policy) Shop with confidence at PhotoAlley.com! Of course, if you receive a great price on an item from another online retailer and are confident that you will receive what you are ordering, then we encourage you to purchase the item from that retailer.

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Privacy

We realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.

When placing an order, we ask you to provide information on-line including your name, mailing address, e-mail address and credit card information. All information is stored on a highly secured server that is not accessible through the internet.

To continuously assess the value of our on-line shopping experience, we may track the way customers use our site; however, this information is analyzed only in the aggregate and not at the individual level. To this end, the information you provide us will help us tailor our communications and product offerings so that you receive more of what you want and less of what you don't want when shopping with us. We do not sell or rent our list of customers to anyone, without their permission.

You acknowledge and agree that we may sell your information to any successor company acquiring all or substantially all of our assets.

With your permission, we may notify you from time to time of special offers and/or send you on-line information that may be of interest to you.

You may elect not to receive promotional offers from us at any time by clicking here. Any transactional e-mail correspondence received from a Ritz Interactive, Inc. site will also include information on how to prevent receiving such mail. If you prefer, you may write to us at:

Ritz Interactive, Inc.
Attn: Customer Operations
PO Box 19705
Irvine, CA 92623-9705.

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Exchanges

Exchanging Online Purchases.
To exchange an item through PhotoAlley.com please follow the instructions on your packing slip.

EXCHANGE REQUIREMENTS:

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Secure Shopping Guarantee

The Secure Shopping Guarantee protects you while you shop at PhotoAlley.com, so that you never have to worry about credit card safety. When shopping at PhotoAlley.com online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than PhotoAlley.com. This makes online buying as secure as purchasing by telephone.

We guarantee that every transaction you make at PhotoAlley.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at PhotoAlley.com.

In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, PhotoAlley.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from PhotoAlley.com while using our secure server.

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No Tax

You never pay sales tax! We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations and in those states we pay ALL sales taxes (California, Kansas and Maryland). For customers in these states, our price includes all applicable taxes. To satisfy Maryland consumer reporting rules, we will show sales tax and an amount equal to the sales tax will be discounted from our regular low price. The order total will be the same as our regular low prices without tax.

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